Home › Support

Cardholder Support

Welcome to TruCash. We are a market leader in prepaid payment, incentives, gifting, and loyalty. We provide prepaid solutions for gift cards, debit cards, payroll, incentives, and consumer loyalty. Our unique online platform offers flexible value-added, customer centric functionality with more security, accountability, and manageability features than any other loyalty program in the world.

If you have any further questions, please feel free to contact our customer support center.

Customer Service Hours : Mon – Fri : 9AM – 5PM (EST)
Canada / USA: 1-800-624-6171
Outside Canada / USA: 1-905-212-9100
Email: service@trucash.com
Address: 2680 Skymark Avenue, Suite 700, Mississauga, ON, L4W 5L6

Lost or stolen cards should be reported immediately by calling TruCash customer service 24 hours a day,
7 days a week at 1-800-624-6171 (North America) or 1-905-212-9100 (International).


Card FAQs

Looking to for more information about your card? Read our Frequently Asked Questions.

Learn More

Cardholder Support

Call us toll free at 1-800-624-6171, Monday to Friday between 9am and 5pm (EST).

Learn More

Preauthorized Holds

Did you know? Certain locations that include a tip may add a tolerance amount – of up to 20%. 

Learn More
© 2022 DCR Strategies Inc. All rights reserved.